At ph978, your privacy is taken seriously. This Privacy Policy explains exactly what information we collect from Filipino players, how we use it, who we share it with, and what rights you have over your own data.
Last updated: June 2025 | Applies to all ph978 accounts registered in the Philippines.
We only collect what we genuinely need to run a safe, fair, and enjoyable platform for Filipino players.
When you create a ph978 account, we collect your full name, date of birth, email address, mobile number, and the username and password you choose. This information is required to verify that you are a real person aged 21 or above, as required under Philippine gaming regulations. We also collect your preferred currency, which for all Philippine players is Philippine pesos (PHP). Your registration data is stored securely and is never shared with third parties for marketing purposes. You can update most of this information at any time through your account dashboard.
To process deposits and withdrawals in Philippine pesos, we collect payment method details such as e-wallet account references, bank account identifiers, or mobile payment handles. We do not store full card numbers or sensitive authentication credentials on our servers — payment processing is handled by certified payment providers operating under Philippine financial regulations. Transaction records including amounts, dates, and method types are retained for regulatory compliance and dispute resolution purposes. These records may be reviewed by our compliance team if unusual activity is detected on your account. You can view your full transaction history at any time from within your ph978 account.
We record your betting history, slot game sessions, wager amounts, game selections, and outcomes in order to operate the platform correctly and settle bets accurately. This activity data is also used to power the VIP loyalty programme, calculate tier status, and deliver personalised promotions where you have opted in to receive them. Gaming activity logs are retained for a minimum period required by applicable Philippine regulations and may be used in the event of a dispute. We analyse aggregated, anonymised activity data to improve platform performance and game selection — this analysis does not identify you personally. You may request a summary of your gaming activity at any time by contacting ph978 support.
When you access ph978 through a browser or the mobile app, we automatically collect technical information including your IP address, device type, operating system, browser version, and session timestamps. This data helps us detect suspicious login attempts, prevent unauthorised access, and ensure the platform displays correctly across all devices used by Filipino players. We may also collect approximate location data derived from your IP address to comply with geographic access restrictions — we do not collect precise GPS location data. Technical logs are retained for a limited period and are used primarily for security and platform stability purposes. This data is not used to build advertising profiles or sold to any third party.
Every piece of data we hold has a specific, legitimate purpose. Here is a plain-language breakdown.
The primary reason ph978 collects your personal data is to create and maintain your account, process your deposits and withdrawals in Philippine pesos, settle your bets correctly, and give you access to sports betting, slot games, and the VIP programme. Without this data, we simply cannot provide the service. We also use your contact details to send you important account notifications such as deposit confirmations, withdrawal updates, and security alerts — these communications are not optional marketing messages, they are essential service communications. If you change your email address or mobile number, please update your account details promptly to ensure you continue to receive these notifications. ph978 will never use your essential account data to send you unsolicited third-party marketing.
ph978 is required by Philippine law and applicable gaming regulations to verify the identity of all players, confirm that players are of legal gaming age (21 and above), and maintain records of financial transactions for anti-money laundering (AML) compliance purposes. To meet these obligations, we may request additional identity documents such as a government-issued ID, proof of address, or source-of-funds documentation before processing large withdrawals or when unusual account activity is detected. Providing this information is a legal requirement — accounts that cannot be verified to the required standard may have their withdrawal access restricted until verification is complete. All identity documents submitted to ph978 are stored securely and handled only by authorised compliance personnel. We do not use your identity documents for any purpose other than regulatory verification.
Where you have opted in to receive promotional communications, ph978 may use your gaming activity and preferences to send you relevant bonus offers, VIP tier updates, and platform news by email or SMS. You can opt out of marketing communications at any time through your account settings or by contacting support — opting out will not affect your ability to use the platform or claim publicly available promotions. We also use your activity data to power responsible gaming tools such as deposit limit suggestions, session time alerts, and early intervention prompts if your play patterns suggest potential risk. These responsible gaming features are designed to protect you, not to restrict your enjoyment, and are operated in accordance with our Responsible Gaming commitments. Personalisation features can be adjusted or disabled through your account preferences at any time.
Filipino players have clear, enforceable rights over their personal information under applicable Philippine data protection law.
You have the right to request a copy of all personal data that ph978 holds about you. We will respond to verified access requests within the timeframe required by Philippine law. Your request can be submitted through your account dashboard or by contacting our support team directly.
If any personal data we hold about you is inaccurate or out of date, you have the right to request that it be corrected. Most basic account details such as your contact number and email address can be updated directly through your account settings without needing to contact support.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Please note that certain data must be retained for regulatory compliance and cannot be deleted — we will inform you clearly if this applies to any part of your request.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests where you believe your individual rights and freedoms override those interests — we will review each objection on its merits.
Where technically feasible and legally applicable, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format. This right applies to data you have provided to us directly and which is processed on the basis of your consent or a contract with you.
To exercise any of the rights listed above, contact ph978 support through your account dashboard. We will verify your identity before processing any data request to protect your account security. All requests will be handled promptly and in accordance with applicable Philippine data protection legislation.
ph978 does not sell your personal data to any third party under any circumstances. We share your information only where it is strictly necessary to deliver the service, comply with Philippine law, or protect the security of the platform. Our payment processing partners receive only the transaction data required to process your deposits and withdrawals — they are contractually bound to handle this data securely and may not use it for their own purposes. Where required by a Philippine regulatory authority, law enforcement agency, or court order, we may be legally obligated to disclose certain account or transaction data — we will notify you of any such disclosure where we are legally permitted to do so. Game providers who supply titles to the ph978 platform may receive anonymised session data for technical and fairness auditing purposes, but they do not receive your personal identity information. All third parties who handle any ph978 player data are required to maintain data security standards consistent with applicable Philippine law and our own internal data protection policies.
ph978 uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the ph978 platform is encrypted using TLS (Transport Layer Security) protocols, and sensitive data at rest is stored using appropriate encryption standards. Access to player data within ph978 is restricted to authorised personnel on a strict need-to-know basis, and all staff with access to personal data are trained in data protection responsibilities. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to the platform and player data. While we take every reasonable precaution, no internet-based platform can guarantee absolute security — if you suspect that your account has been compromised, please contact ph978 support immediately and change your password without delay. You also play an important role in keeping your data safe by using a strong, unique password and never sharing your login credentials with anyone else.
A quick, plain-language explanation of cookies on ph978 and how we handle policy updates.
ph978 uses cookies and similar tracking technologies to keep you logged in between sessions, remember your platform preferences, and ensure the site functions correctly on your device. We also use session analytics cookies to understand how Filipino players navigate the platform so we can improve the user experience — these analytics are aggregated and do not identify you personally. We do not use third-party advertising cookies or allow external ad networks to place tracking cookies on the ph978 platform. You can manage or disable cookies through your browser settings, but please be aware that disabling certain cookies may affect the functionality of your account, including the ability to stay logged in. By continuing to use ph978 after being informed of our cookie use, you consent to the use of cookies as described in this policy.
ph978 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make material changes, we will notify registered players via the platform — either through a notification in your account dashboard or by email to the address registered on your account. The updated policy will always show the effective date at the top of the page so you can easily identify when it was last revised. Your continued use of ph978 after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you may close your account before the effective date — please contact support if you need assistance with this process.
ph978 retains your personal data for as long as your account remains active and for a further period after account closure as required by Philippine regulatory and legal obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure to satisfy anti-money laundering and financial record-keeping requirements under Philippine law. Gaming activity logs are retained for the period required by the applicable gaming regulatory framework. Data that is no longer required for any legal, regulatory, or operational purpose is securely deleted or anonymised in accordance with our internal data retention schedule. If you would like more specific information about the retention period applicable to a particular category of your data, please contact ph978 support through your account dashboard and we will provide a clear response.
If you have any questions about how your personal data is handled, or if you want to exercise any of your data rights, our support team is ready to help. You can also review our full platform rules or visit the FAQ for quick answers.